What our members say

Charge my card without an order the company is a scam

This is a scam, do not be fooled by them, they fail to deliver the wines are not what are advertised and they take money off your bank with permission, Fraud Wine Drop

SCAM

This is a scam app. I googled it and lots of people got scammed as well.

I’m really unimpressed. I attempted to cancel my account and followed all the prompts until I received confirmation that the cancellation was completed. Despite this, I was recently charged for a full year subscription. This experience has been frustrating and feels misleading. I am currently trying to get in touch to request my refund.

I’ve only given it 1 star as I couldnt give it none. Avoid this company like the plague. They deliberately make it difficult to cancel your membership in the free period and then refuse to refund anything even though no orders have ever been submitted. Fortunately my bank are on to it and hopefully I will get a refund. However I understand that they are disputing it so be aware and don’t sign up for a free period if you don’t want to be scammed

Overpriced non descript overstated. This place is a con.

Awaiting refund for subscription that I didn’t sign up for. Will review in three days

Awful. Tried taking the money out 7 days before the cooling off time. No contact number. Called me 2 minutes after cancelling my subscription, you can’t call the number back they used. They don’t reply to emails. I had to get the bank to get my money back. I would call them cowboys but that would be unfair to cowboys.

Desperately trying to contact and no one replying dispute being told they would
119 £ has gone out of my bank account . So disappointed no one even responding

Worst company ever to deal with stay clear at all costs

Only because I can’t leave a 0 star review. Been trying to get a refund for more than a month, the process is tortuous, seems designed to make you give up. My experience has been awful, would never recommend.

Do not trust this company. They are out to con people out of an expensive membership without their knowledge. They also do not respond to emails.

Be extremely careful dealing with this company. I have found their tactics somewhat sharp. This is my opinion and I have found this out to my expense.
I had an online poor experience and tried to cancel as monies were taken without my approval. Then I was contacted by an introducer and was then bombarded with wine offers trying to induce a sale. When I asked to have the subscription fee refunded or partially refunded having not spent a penny with them, I was told that I was out of the 14 day cooling off period. Very sharp practice, but hey ho if their reputation is worth less that £119 then sobeit I’ve been had, don’t let it be you. You’ve been warned

An absolute con. Persuaded to sign up and told my free trial period would be extended only to then find I’d been charged a subscription fee.
Avoid like the plague!

You are ripping people off, your membership conditions are completely unethical and the fact it is impossible to contact you underscores the fact that you know you are operating in an appalling way. I will start to protest at your events if you dont start to respond to my emails. You robbing shower of lying crooks.

Signed up for a 3-month subscription. Having reviewed the wine choice, and not used the service, decided to cancel. Found it very difficult to get a refund, to the point where needed to raise with bank.

Lovely wines, but at what cost? A reluctant review but you should understand the full picture before paying for ’membership’!

I’ve learned that you pay the full membership up front, all £119, not the £9.91/month, and it’s not refundable after 14-days.

You pay £6.99 for delivery.

And, guess what, I’ve found that you can buy most of the wines cheaper elsewhere BEFORE you add delivery and membership fees….. A whopping discount on a wine you wouldn’t spend £25 anyway is largely irrelevant for me.

And when providing feedback and asking to be refunded they are yet to send the money despite assurances.

I strongly advise that there are other much better value propositions out there.

UPDATE: thanks for your reply, but it isn’t accurate. You have refused to refund my membership fee as I asked for it after 10-days. The fee was clear, but not it being taken in one lump and also that it was completely NONE-REFUNDABLE after 10 days. How are we to sample the goods and services in only 10 days to determine if your model offers value. And I found, as many have noted here and elsewhere, it simply isn’t. So your response is disingenuous. And I still haven’t had a refund!

RIP OFF MERCHANTS DO NOT EVEN SELECT 1 BOTTLE. YOU WILL BE CHARGED AND NOT REFUNDED!!!

Lead me to believe browsing the website was aholding fee of £1 but later took £119 out of my account.
Scam
AVOID

This company is a disappointing, impossible to work with after the sale of the membership.. useless Customer Service impossible to talk to human being false promises on Saviour wine poor selection the whole thing is a poor experienceThey

I didn’t order anything I pay 119 £ and I didn’t receive nothing and also I request my bank to get back my money and they refuse to refund me also I tried to contact them without result now only way is going to court

£119 taken from my account without me knowing! Not very transparent at all. Be careful if you’re thinking about becoming a member.
No contact phone number so I have emailed them and got no response.

SCAM!!! Most of these reviews are fake. They took £119 out of my account, and claimed that I signed up for a free trial when I didn’t!! I downloaded their app to browse their prices and to see if it was worthwhile, but it backs you into signing up to their SCAMMING buisness that doesn’t even do good deals. What makes it worse is that after pestering them, they provided a refund form which asks for your ID!!!! This just screams red flag. THEY TAKE YOUR DATA and probably use it without your permission. When I asked about this unusual refund form, they just ignored me and all my chase up emails. Not worth your while. SHITE!!!!

Avoid this company they do nothing but harras you until the point they take £119 from your account even though you cancelled the membership and they even offered a reduced membership of £25 full of rubbish AVOID AVOID AVOID

Absolute con - took the membership in the trial period after i had deleted my subscription, which is a crime. Social media shows that this is quite a common scam, as well as taking an excessive amount of money for products. I have only received automated responses. Absolutely avoid this company unless you want to have money stolen from you.

Horrendous customer service!

Very unhappy to see I’ve been charged a membership fee of £90 despite the free trail period supposedly being extended.

Hidden small print that makes you take out a years subscription after 10 days.
Said wouldn’t take any money the instantly takes £1
Be careful

Awful customer service. Cancelled membership within 30 mins so should not have been charged. Was charged anyway and membership was never cancelled so I have had to cancel the membership again and have lost £119 and got absolutely nothing for it. Absolutely disgraceful service, denied that anything could have been wrong on their part and would not refund even though I alerted them within 24 hours of being charged.