What our members say

After downloading the app but not subscribing this company took £199 from my Apple Pay without authorisation.
Shocking!
Will now not ever buy any wine from them

I have just joined and I am disappointed that the membership was not made clear and that transactions were taken without a basket/cart and checkout.
I immediately cancelled my membership and claimed a free bottle to which another £6.99 was immediately taken for posting! This is misleading the customer and is wrong - just by claiming a gift you take money out of my bank account!
I shall be posting on other social media platforms NOT to trust your integrity and honesty when purchasing wine.

At signup. Doesn’t recognize a uk number and the email doesn’t work. Well I tried.

They tried to take £119 out of my bank account (twice) without consent. When I downloaded the app originally, no pricing was viewable without signing up so I immediately deleted the app. But somehow I ended up signed up to a trial that linked to my bank card though Apple Pay. I was signed up without my knowledge. Zero email confirmations or communication. Zero email to say the trial had ended and to expect a bank charge of £119. Luckily I didn’t have the funds and have a great bank who declined the payment and have blocked them from further attempts. What kind of a business are you people trying to run. Sort it out.

You have to enter card details before you can even view any wines single wine. This in itself is a red flag. Also they remove any comments on TikTok that ask any questions.

Be cautious before downloading this app. I originally came across it on Instagram and thought it looked worth a try. However, after downloading, I was immediately met with a paywall. I quickly realised it wasn’t for me and uninstalled it. Not long after, I began receiving repeated calls from someone at the company. When I finally picked up, the caller used high-pressure tactics to push me into signing up for a “free” trial, which I reluctantly accepted despite having doubts. At no point was any payment mentioned or agreed to.

Following this, I received emails from the company, to which I responded clearly stating I wasn’t interested and asked to be removed from their system. Despite this, I was later charged £90.

In my experience, this app operates in a highly misleading and aggressive way. I feel it’s a manipulative business model designed to catch people out. Proceed with extreme caution

I cancelled my subscription three years ago, yet I’ve continued to be charged annually for a service I no longer receive. This marks the third consecutive year of unauthorized payments. Despite repeated requests to have my personal details removed from your database, no action has been taken. This not only reflects a serious lapse in customer care but also raises significant concerns about your compliance with GDPR regulations.

Cant set up an account. keep going round in circles!

Be really careful. From start to finish the whole app seems to be set up to entrap subscription. I was very cautious and my initial intention was just to be able to look at the pricing ..there in lies the hook. Even though I thought I’d successfully managed to circumnavigate the subscription aspect, a week or so later, I got slapped with a £199 charge for an annual subscription. I felt I had been very carful as I could see the way this app was already working. In the middle of chasing a refund out and so far, the email contact for that is unsurprisingly also not straight forward.

utter scam, still trying to take money from my account now after 5 months. do not go anywhere near this company.

Beware. Charged £109 within a short time for a “membership” that I didn’t sign up for. Ignoring emails which is their only form of communication. Lots of similar complains. I will be perusing a chargeback and posting honest reviews wherever possible. Do not fall int this trap.

Please be careful at what you order they have taken 2OO pounds off my card

This is a scam. Be very careful

Tried to join as a member and gave up after 7 attempts the trouble is I have now entered my credit card details but can’t access the website to cancel them as I’m not seen a a member no matter how many time I try to join. I’m now unsure of this company is this an elaborate scam?

Winedrops are completely out of order. I cancelled my subscription over a year ago and they have continued to bill me again, a year later.

Be careful they charge you over a £120 year WRONG

Scammers who try to take extra money from your acount without permission higher than subscription fee. Even when you email them and cancel the subscription they apologise and continue to do so do not trust this so called “company” with your details as because of them my bank is constantly froze due to them trying to large sums of money out of it and leave me nothing !

I have reported winedrop for false advertising, you receive offers through email etc but they are never ‘available’ at the price offered. They are ridiculously slow on communications as well.

After this and a number of other issues I’m not going to continue with my membership.

The app is clunky and not intuitive, you can’t do a simple search such as ‘Malbec’ ‘Pino’ ‘Chardonnay’ it assume more wine knowledge than I think average. I would say the search function is largely useless. It was not clear that you buy before it hits the cellar, it was in the mail but you are already in the app at this point, a mail retrospective is pointless.

A significant portion of the wine is not actually that discounted and can be found cheaper in normal supermarkets which was disappointing, I had already bought before checking this. This is my biggest disappointment. This means you are constantly checking to see if you do actually have a deal, which I feel defeats the object of the app and service.

The app is not self contained and the switching between web and app is very legacy/dated and not helpful when trying to manage the account.

I can see why it works for some people but the savings are massively over exaggerated, you have to marry that up against the membership cost and the cost of delivery which eats into those supposed savings, don’t rely on their numbers. Not a big issue but the majority of wines are 12 pounds upwards

Thanks

Extreme aggressive marketing.

I thought give it a go to see what was offered but the process to actually see what was available involved a prolonged filling out of details and a long winded survey. No sooner than when i had finally got into the menus to see what wines were available, i started getting texts and emails to ‘make sure i didn’t miss out’ on ‘great’ offers. A simple search online found wines I would be interested in for less! This was 4 days ago, and even after unsubscribing and deleting the app I’m still getting emails. Clearly someone has done an online course on giving the customer what they want by bombarding with correspondence laced with a generous helping of FOMO.

To cap it all I got a call today, from a standard mobile number, to offer to waive the subscription fee.

I rarely leave negative reviews btw. Perhaps you need to understand that your marketing strategy is not for everyone and if the ‘deals’ offered are as good as you make out, they will speak for themselves. If they can see them without opening themselves up to the onslaught that is.

Cancelled 3 years ago and have to fight every year to get my month back as they still take my subscription of £90. Con

Charged for nothing. £150+ charges on my card and no response. Instant card disputes.

DONT USE THIS APP!!!! they charged me £120 and i didnt even sign up for a membership, extremely dissatisfied with these scammers

AVIOD AT ALL COST!!! THEIR CUSTOMER SERVICES IS NON EXISTANT!!!

Their statement “Middle man” is untrue, so are Berry Bros etc
The so called discount wine was poor quality. I’ve been trying to cancel membership without success. Any company who makes cancellations difficult are in a desperate situation.
Being in Scotland, Scots Law will eventually get my release from this deceptive company

Charged me £17.99 and then £9.99 and never received my order

I wish there was a zero star option, this company is a SCAM!!!!!! My partner saw this company advertised and was curious followed instructions to be able to view wines and decided he was not interested. No where did it say he was agreeing to a membership and last night a whole year later has suddenly had £90 taken from his bank he reached out to this company to request refund as he was unaware of these fees and he received a pathetic reply stating he had 30 days prior to renewal (of a membership was not told he would make) and there was nothing that could be done but close his account!! This is unethical and disgusting business practice Trading standards will be informed.

Pushy sales ringing several times a day, continued to speak even after being told several times I was busy and would they call later.
Not a good experience

They make you sign up first with all ur details then try and charge you a huge ahh fee. So I close the app delete it, then the next day non stop phone calls from them. After a few I ignore I pick up bc what is the hype who’s calling me. This guy trying to coerce me into buying a membership, I say no. Tried again saying they have all my details and can just charge me now (wtf?) I cut him off to reinstate my no bc no means no girlies, and this sassy diva hangs up on me

Terrible company, nothing but issues with them, unable to talk to anybody, constantly bombarded with automated e-mails.
Scam. approach with caution !!

I was actually excited to try Wine Drops because they advertised themselves as offering quality wines and champagnes at better prices than traditional sellers. Seemed like a great idea… until I actually tried it.

First red flag: you must download their app and give up your email and phone number just to view their selection. Against my better judgment, I did it — and was instantly disappointed. Their collection was absolutely terrible, not even close to what they claimed. I canceled my subscription immediately.

But that wasn’t the worst part.

After canceling, I started getting spammed with over 35 phone calls every single day from different numbers. When I pick up, someone says they’re from Wine Drops — and then just hangs up after 4 seconds. Every time. This isn’t just annoying, it’s harassment. It feels like stalking.

I’m honestly shocked that a company I thought was cool turned out to be shady as hell. It’s clear now that they’re not just selling wine — they’re selling your personal information for profit. Your phone number and email become their way to make money, not to provide any actual value.

Avoid this app at all costs. Total scam.