What our members say

Beware
I made a huge mistake thinking I was just browsing the website, I hadn’t realised I had signed up to an annual subscription with a 10 day trial.
Once I had realised my error that I truly couldn’t afford what was on offer on the site I removed the app within a few minutes, 10 days later I was charged the £119 subscription, which sadly is a fairly sizeable financial burden for me.
I immediately contacted explaining that I was not in the position to loose such a payment without implication appealing to their better nature, but was quickly pointed to the error being mine and there being no better nature.
It’s a great sadness that even if this is a good company, there has to be recognition that an error was made, I certainly have not made many before as I have to be extremely financially aware,
There were 4 areas which I missed apparently and I just hope that others don’t fall down the same hole I did.
It does state that if I were to contact within 24 hours something may be done I was offered a voucher and free wine which considering I wa not in a position to loose the £119 it seemed a fairly insensitive gesture.
I know the fault lies with me a 62 year old full time unpaid carer living on £81 per week I just wish I had been more observant

I recently signed up for this APP and quickly cancelled when I found out there was an annual fee of £119, which I could just not afford right now. They took the money regardless of the fact that I had never actually bought a single bottle of wine from them.

They also refused to reimburse me the charge even when I told them it was all the money that I had right now andd needed money to distract my teenage son, who I have just found out is suicidal. They did not care at all and I am heartbroken at this terrible time, that I cannot even take my son to the cinema

Tried the free trial and enjoyed the wine but didn’t think it justified the £90 subscription fee. 3 months after cancelling the free trial, I’ve just seen £90 taken out of my account and I never resubscribed! I didn’t delete the app off my phone so the only thing I can think of is maybe I accidentally opened it but at no point did a click anything to sign back up. I’ve checked my emails and had nothing about resubscribing either. I contacted customer services who refuse to give me my money back despite not signing up… terrible service, do not recommend!

I’ve had a very bad experience with wine drops in which it took me a long long time to get my subscription money back which I did not wanted??? I saw an offer to try a wine and phone to try it.when wine drops took my money for the offer they kept my bank details and then took a year subscription. I can’t even remembered if I got the wine but it took me about 6 months to get my subscription money back and now a year later they took another year subscription which I made it Cristal clear that I will not be doing any business with them even with all the offers they tried to give me as compensation. The worst thing is that I don’t even drink wine????

Absolute scam, browsed offers, clicked a tricky button on app, decided against it, deleted app, fast forward a few days my bank is debited £119 for full year membership, no warning no welcome letter received, emailed company, their response its on our terms & conditions & we don’t offer refunds not even on day 1, but not to worry they will offer me a £50 voucher off my first proper, what a scam! AVOID AVOID AVOID!

I have no words to describe this massive scam. Just downloaded the app to check the real nature of their supposed deals. Didn’t like what I found and simply deleted the app. Apparently I subscribed to a free trial expiring after 10 days with an automatic charge of 119 pounds covering annual subscriptions! No welcome email, no email tracking your free trial period. It is all BS. They just sit there, after having hooked you, waiting to cash the money. They replied to one email of mine simply pasting the terms of their service and now, after I am pestering them, they simply disappeared. You are a disgrace!!!!

Absolutely shocking service Downloaded app and deleted it the same day as there discounts weren’t great! Now I have been charged a total of £132 for the pleasure! It is impossible to contact anyone

I cant see what wines you have on offer for me to choose from?

All of theses reviews are AI.

Do not sign up. The whole thing is a scam.

Google the wines - you can get the same prices from the likes of Sainsbury’s or Tescos.

DO NOT SIGN UP.

They also refuse refunds if you forget to stop after the free trial. Even if you didn’t use it once.

They are bunch of scammers

The company hides the annual charge and gives no warning as to when the money will be taken. Customer service is unhelpful and say “it’s sign posted” yet it wasn’t in any of my original emails. Complete scam!

Do not buy from these they are a complete con!
Do not follow policy.
You can’t get through to anyone via there helpdesk. It’s just AI automated messages. Avoid at all costs!

Avoid at all costs – biggest scam online!

I signed up for a subscription with Winesrops, thinking I’d receive premium wines or at least some value for my £119. Instead, I got absolutely nothing in return—no wines, no benefits, nothing! To make matters worse, the subscription charge was sneakily billed to my account without any clear notification or consent.

There’s no transparency about what you’re actually paying for, and customer service is non-existent when you try to get a refund or even an explanation. It feels like a deliberate trap to take your money without offering any real service in return.

If you’re considering signing up—DON’T. Save your money and spend it somewhere reputable!

Hand a call this morning from one of your representatives asking why i never filled in my credit/debit card details as i was talk ti he he put the phone down.

Just had a call from wine drops representative asking why i never put my card details in the app as i was answering he question he put the phone down ????
Never mind

Poor company

Watch out for random unauthorised subscriptions plan fees

£120 gone and will probably never see it again

Thanks

Absolutely scammers. I did Noe even order a wine and I got invoiceed £119 for ordering nothing. Do not leave your card details

This is a con. Do not engage with them. Do not buy or become a member.

I’ve been getting charged for wines that I did not order - or receive!! For instance - £90 last year, £10 ten days earlier & £2.45 two weeks later - & received nothing. I think there is a scam going on within “Winedrops”

I did not sign up to pay £90 for nothing. I’ve been waiting for a refund for ages

Rubbish. If you like good wine stay away from these clowns

This company is a scam. You will be tricked into signing-up for a free trial and they will then debit your card for £100+ without telling you. They will then refuse to refund you. Do not under any circumstances go anywhere near them.

Not even worth a star. I have unsubscribed and you keep calling from different mobile numbers.

They took my money! Be careful

I have requested .my money back all I get is . You will save .money money on our wine ..I have not received email about money Coming out . I have a fa.ily to feed !! . Terrible

DO NOT TRUST !! !!!! frauduantingly charging my card 1 year after cancellation of subscription. STILL OWED WINE!!

Scam company avoid - Fraud

Wouldn’t bother as the free trial is automatic membership with no refund. They will give you £50 voucher but if you cancel they offer it you anyway. Shame and bad practise

Refusing to refund me the yearly subscription, When I contacted them as soon as it came out. There was no reminded on the subscription happening. I had only downloaded the app to check something out and didn’t use it at all. I think it’s disgusting that money was taken out of my account without any reminders especially when it was never used. Refusing to refund someone for something that was never used it’s just beyond ridiculous!!!

Accidentally got this subscription, then got charged £119!!!! Refused to refund it. Absolute scam and will be making sure to spread this on social media. AVOID AVOID AVOID