What our members say

Unbelievable no mention of 90GBP deduct until post it happening! Wish like so many others I’ve come to this page prior. Not as advertised

This is a scam please avoid.

*** UPDATE ***

Had an e-mail back from Winedrops - they have said they will not be refunding my money as they have an electricity bill to pay.

This is now being referred to trading standards.

Hammered by sales calls from different mobile numbers. Avoid putting your number in to the registration

I too have had £90 taken from my account, I only looked at the app to see what it was about, decided I wasn’t interested.
I was told when I emailed that I had been sent an email regarding this, it conveniently went to my junk mail.
Refusing to give me back my money! Absolutely disgusting!

I am delighted to say that the Citizens Advice Bureau Helpline is reporting them to Trading Standards.

Absolutely dreadful company tricking people out of £90 charges unauthorised

Jonny get this sorted what’s the point of having customers who don’t want to be your customer? Return my £90 today and I won’t be forced to start a viral social media campaign highlighting your trading practices

Disgusted with the fact that I downloaded the app to see what it was all about then decided it wasn’t for me and the £90 subscription was too me closed my account and they took the money anyway!!

These people are scammers. I clicked on a link and the app was downloaded just to see what it was about. I never agreed to a subscription and now £90 has been taken from my account which they have refused to refund. I will be doing my research on how to report this place. It must be closed down.

Disgusting service tricked me and took £90 from my account after cancelling my subscription I will be making a massive complaint and I have contacts that will ruin this company if they do not morally refund people who they have tricked!! Including me!

WINEDROP Just tried to take 90 pounds out of my account… scam… thankfully I only uses this account to transfer money… I don’t ever knowing have uesed this company… why are they still operating with all this complaints… would be 0 if I could.

Scam £90 taken out of my account
Anybody know address of directors
Andrew Sugar and Edmond Baker?

Total scam…. felt totally tricked and they took £90 which they refused to give back even though they say it’s a subscription and you should have a cooling off period! but the fact is I didn’t give my bank details!

Terrible company, had £90 deducted without subscribing, shipped wines at £6.99 charge without me requesting them to be shipped… a complete rip off and the customer services are unhelpful

You can’t see the wine until you subscribe then they offer you wine that is no cheaper than on the high street and send you lots of stuff you don’t want . I was unable to stop my subscription and they will not refund. Also the contact us does not work and you get no response.
Shockingly poor

Abysmal site and customer service. I downloaded the app, realised that the wines they had advertised were only available if I signed up for membership, so immediately deleted. One month later and I have been charged £90 and they are flat refusing to refund this to me. Instead, they’ve offered a so-called £90 credit, but to be quite honest their selection is quite mainstream and the deals they are advertising are not as good as they seem if you shop around elsewhere.

I would strongly urge all potential customers to carefully consider whether this is the type of company you want to buy your wine from.

I’ll be sticking with Naked Wine, those guys know how to treat their customers.

I have been charged £1 for signing up but have not been able to see the full list of wines. I then went on to the reviews and was prompted to return to the site to check what I was signing up for and yes the previous review was correct they were going to charge me £90 next week after my so called free trial!! I have cancelled the membership and will keep you updated.

Awful! Completely miss-sold. Charged me £10 for a bottle of wine as an introductory offer. Failed to tell me I had to order another 5 bottles before they would deliver my bottle I have already paid for!

I had to go onto the app to cancel my subscription, to which it has now charged me for another 2 bottles!

Waiting for a response to my email complaint.

Awful sales tactics and would avoid at all costs!

You fuckin robbing cunts £90 you’ve taken out of my account just for browsing your app to create an account they get you to to put in your phone number and I’m assuming if you have Apple Pay set up on you phone that’s how they get your account details cos I didn’t manually enter my details then they automatically enrolled me to a yearly subscription at £90 absolutely disgusting avoid this lot at all costs looking at the reviews this has happened to quite a lot of people! Wankers!

A very misleading site. I just wanted to browse the wines and got charged on 4 bottles without being able to see my shopping car nor cancel my subscription without paying 90£. A total scam.

I have just downloaded the app, it’s taken a few details and is now saying I’m in a 10 day free trial after which I will be charged £90. I have not agreed to this and wish to exit the free trial. Please can you clarify how I can do this.

The site is misleading and conning people into giving their information just to view the app, and then being told that they’ve agreed to a trial. Do not trust this site

I downloaded the app just to take a look at the wine, not to be told I have a 10 day free trial then my subscription will start. I do not want this and you better sort it. Fuming!!
If you actually let people look first you may get more customers!
I will be checking my bank to make sure I’m not charged £90 I didn’t agree to.

was charged £90 for signing up, no confirmation email or anything. don’t trust this company

Do not sign up, they take £90 membership without permission…con merchants!!

Ordered a ‘rare’ wine just to find out to arrive a totally different wine I have ordered. Do not order from them, absolute scam!!! Will post it everywhere and I am not kidding

Pretty terrible. You get charged £90 for signing up and if you cancel within 15 days - as I did - they refuse to give you your money back. They don’t make it clear in their terms about cancellation or when you will be charged. A bit of a con to be honest.

Waited 3 weeks to receive my first order so cancelled and requested refund. Slow answers to my emails despite assurances to keep me informed. Chased up again but 10 days later still no refund and no contact from them. I’m over £100 out of pocket. No surprise they don’t provide phone numbers

SCAM. Do not use or create an account as you will be charged £90 for nothing.

Absolute con. They steal £90 from your bank account without letting you know you have signed up for a subscription. If it was legit they would be upfront about it.