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Terms

Welcome to Casedrops (the “Site”). This Site is maintained and operated by Banquist Limited, trading as Casedrops (“Casedrops,” “Company,” “we,” “us,” or “our”). We are registered in England and Wales under company number 12090778. Our registered office is at Bk 311 Cremer Street, Brickfields, London, England, E2 8HD.

Casedrops holds a Type 9, Type 17, and Type 20 alcoholic beverage license issued by the California Department of Alcoholic Beverage Control (ABC). All sales of wine through the Site are made from our licensed premises in the State of California, United States.

IMPORTANT: By accessing, browsing, or using this Site, you acknowledge that you have read, understood, and agreed to be bound by these Terms of Use (“Terms”). If you do not agree to these Terms, you should not use or access this Site. Casedrops reserves the right to revise these Terms at any time by updating this posting, provided that any changes will not apply to orders which have already been placed and acknowledged by Casedrops before the change is made. You are encouraged to review these Terms each time you use the Site, as your continued use after any changes are posted constitutes your acceptance of those changes.

By agreeing to these Terms, you also agree to the Site Privacy Policy, which is incorporated herein by reference.

1. Eligibility and Age Verification

The Site is available only to registered users who are twenty-one (21) years of age or older. By creating an account or placing an order, you represent and warrant that you are at least 21 years old. Casedrops reserves the right to request proof of age at any time, including at the point of delivery or collection.

It is unlawful to purchase or attempt to purchase alcoholic beverages if you are under the age of 21. If we discover or reasonably suspect that you are under 21, we may immediately suspend or terminate your account without notice.

2. Use of the Site

You may use the Site only for your own lawful, non-commercial, personal use and in compliance with these Terms. You are responsible for your own communications, including the transmission, uploading, or posting of information, and for the consequences of such communications. Any other use of the Site requires the prior written consent of Casedrops.

You may not copy, modify, or distribute the contents of this Site without the express written permission of Casedrops. You may not modify, publish, transmit, participate in the transfer or sale of, create derivative works from, or in any way exploit any of the content, in whole or in part, found on the Site.

We specifically prohibit use of the Site for any of the following purposes:

  • Posting, communicating, or transmitting any material that infringes on any intellectual property, publicity, or privacy right of another person or entity.
  • Posting any information which is untrue, inaccurate, defamatory, derogatory, fraudulent, abusive, hateful, misleading, malicious, offensive, harassing, threatening, racist, obscene, vulgar, indecent, pornographic, or of a sexual nature.
  • Engaging in conduct that would constitute a criminal offense or give rise to civil liability or otherwise violate any applicable law or regulation.
  • Attempting to interfere in any way with the Site’s or Casedrops’s network security, or attempting to use the Site to gain unauthorized access to any other computer system.
  • Using spiders, robots, data mining techniques, or other automated devices or programs to catalog, download, or otherwise reproduce, store, or distribute content available on the Site.
  • Taking any action to interfere with, or disrupt, the Site or any other user’s use of the Site, including by overloading, flooding, mailbombing, or crashing the Site.
  • Framing any portion of the Site within another website, or reselling use of, or access to, the Site to any third party without our prior written consent.

3. Registration and Passwords

To access certain services on the Site, you will be required to register and provide specific information. All information you provide must be truthful, accurate, and current. You may not use any aliases or other means to mask your true identity.

You are responsible for maintaining the confidentiality and security of your account credentials. You are solely liable for any use or unauthorized use of your account. We may suspend or terminate your access at any time, with or without notice.

4. Your Personal Information

We are committed to protecting the information we receive from you. We follow reasonable technical and management practices to help protect the confidentiality, security, and integrity of data stored on our systems. We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so. For more information, please refer to our Privacy Policy.

5. Membership

Casedrops provides a digital membership service that gives members access to exclusive wine offers, discounts, events, and educational content. Physical wines are sold separately or included as introductory benefits; the primary product purchased is digital membership access.

We reserve the right to revoke your membership for any reason at any time, including as a result of a violation of these Terms or the Privacy Policy, without notice. Where we revoke your membership, this will not affect current orders which we have acknowledged unless we revoke as a result of your breach of these Terms or the Privacy Policy, in which case we may terminate all existing orders and will not be obliged to make any refund.

5.1 Membership Pricing and Renewal

Your membership begins immediately upon purchase, including during any free trial period. After your trial ends, your membership renews automatically at $119.99 per year, billed annually, unless canceled before renewal. We will send a renewal reminder at least seven (7) days before the renewal date.

5.2 Membership Refunds

Because Casedrops membership provides immediate access to digital content and services upon purchase, by completing your order you agree that the service begins immediately.

We offer a 48-hour grace period from the time of billing during which you may request a full refund of your membership fee, no questions asked.

How it works:

  • You have 48 hours from the time of purchase to request a refund.
  • Refunds are processed automatically with no questions asked.
  • Your membership is canceled immediately upon refund request.
  • Refunds typically appear within 5–7 business days.

After 48 hours, refunds are not available, but you will retain access until the end of your current billing period.

You may not be eligible for a refund if:

  • You have already made purchases or used exclusive offers as part of your plan.
  • More than 48 hours have passed since your membership fee was charged.

If there is a genuine issue, please contact us at help@casedrops.com and we will review your case.

5.3 Cancellation

You may cancel your membership at any time during your trial or before renewal by visiting https://members.casedrops.com/ or emailing help@casedrops.com. Cancellations take effect immediately, and you will retain access until the end of your current billing period.

5.4 Free Trial Period

If you are on a free trial, you must cancel your membership before the indicated trial end date if you do not wish to become a paying member. This can be done within the profile section of the app or by emailing help@casedrops.com. The subscription fee charged at the trial end date is subject to the refund policy set out in Section 5.2 above.

6. Orders and Contracts

Orders may be placed by members through the Site. All orders are subject to acceptance by Casedrops. We are not obliged to accept any order and may, in our sole discretion, decline to accept any order for any reason.

Where Casedrops accepts your order, we will confirm such acceptance by sending you a confirmation email. By purchasing, you acknowledge that your membership may have recurring payment features and you accept responsibility for all recurring charges prior to cancellation.

7. Passage of Title, Risk, and Delivery

THIS SECTION IS CRITICAL TO UNDERSTANDING YOUR PURCHASE. PLEASE READ IT CAREFULLY.

7.1 Location of Sale

All sales of wine through Casedrops are made at and from our licensed premises in the State of California, pursuant to our Type 9, Type 17, and Type 20 licenses issued by the California Department of Alcoholic Beverage Control. Casedrops is not licensed to ship wine to any state other than California. The point of sale for all transactions is California.

7.2 Transfer of Title and Possession

Title to and ownership of all wine purchased through Casedrops transfers to you immediately upon completion of payment. At the moment payment is processed, the wine becomes your property. Possession is deemed to transfer to you at our licensed California warehouse at the point of sale, regardless of whether you arrange immediate delivery or request that we hold the wine in storage on your behalf.

7.3 Your Options for Taking Physical Possession

As the owner of the wine, you have the following options:

  1. Collection in Person. You may collect your wine directly from our California warehouse at any time during our operating hours, by prior arrangement.
  2. Self-Arranged Shipping. You may, at your own cost and sole discretion, instruct us to engage a common carrier to transport your wine to an address you designate. In this case, you are the shipper and the carrier is acting on your behalf and at your direction. Casedrops acts solely as your agent in facilitating the carrier engagement. You acknowledge and agree that any such shipment is a personal transport of your own property and is not a sale or shipment of alcohol by Casedrops.
  3. Storage. You may request that we continue to hold your wine at our California warehouse under the storage terms set out in Section 8 below.

7.4 Transfer of Risk

Risk of loss, damage, destruction, confiscation, or seizure of any wine transfers to you upon the earlier of: (a) your physical collection of the wine from our warehouse; or (b) delivery of the wine by you (or a carrier acting on your behalf) to a common carrier for transport. While your wine is held in our warehouse pursuant to Section 8, Casedrops provides insurance coverage as a courtesy as described in Section 8.4.

7.5 No Interstate Sale

Casedrops does not sell, ship, or deliver wine to any state other than California. If you direct a carrier to transport your wine to a location outside California, that transport is made entirely at your direction, cost, and risk. You represent and warrant that you are legally permitted to receive wine at the delivery address you designate and that you will comply with all applicable federal, state, and local laws governing the transport and receipt of alcoholic beverages in the destination jurisdiction.

7.6 Buyer’s Compliance Responsibility

You are solely responsible for ensuring compliance with all applicable laws, regulations, and restrictions relating to the purchase, possession, transport, and receipt of alcoholic beverages in your jurisdiction. Casedrops shall have no liability for any confiscation, seizure, fine, penalty, or other consequence arising from your transport or receipt of wine in any jurisdiction.

7.7 Age Verification at Delivery or Collection

An adult signature from a person aged 21 or older is required at the point of delivery or collection. If the carrier is unable to obtain an adult signature, the package may be returned to our warehouse, and you will be responsible for any additional shipping costs incurred.

8. Rules for Storage of Purchased Wine

8.1 Storage Service

Wine purchased through Casedrops is stored free of charge at our licensed California warehouse while your membership is active. We encourage members to request delivery or collection regularly. By using this storage service, you explicitly request that we hold your purchased wine—which is your property—in our warehouse until you request delivery or collection.

If your account shows no ordering activity for ninety (90) consecutive days, we will notify you by email. If no delivery or collection is requested within a further ninety (90) days of that notification, we reserve the right to reclaim the stored wine and return it to general inventory (“Reclamation”). You acknowledge and agree that upon Reclamation, title to the wine reverts to Casedrops and you will have no further claim to those specific bottles.

8.2 Identification of Your Wine

All wines stored under this arrangement are identified in our inventory management system as your property, with a unique customer reference number. These wines are digitally allocated to your account and are not available for sale to other customers.

8.3 No Right of Substitution

Once wine has been purchased and allocated to your storage, Casedrops will not substitute those specific bottles or reallocate them to another customer. The specific bottles you purchase are reserved exclusively for you, unless and until Reclamation occurs in accordance with Sections 8.1, 8.6, or 8.7 of these Terms.

8.4 Risk and Insurance During Storage

While your wine is stored at our warehouse, Casedrops provides insurance coverage as a courtesy. In the event of damage, theft, or loss while in our care, we will replace the wine with an identical bottle or, if unavailable, a wine of equal or greater value.

8.5 Access to Your Wine

You may request delivery or collection of your stored wines at any time through your account, even before accumulating a full case, subject to our standard delivery terms and the provisions of Section 7.

8.6 Cancellation and Stored Wine

Upon cancellation of your membership, we will notify you by email to arrange delivery or collection of any stored wine within fourteen (14) days. You may also opt to convert your stored wines to store credit at 100% of the original purchase price, subject to the store credit terms in Section 11.

After the fourteen (14) day period, any unclaimed wine may be reclaimed by Casedrops and returned to general inventory. You acknowledge and agree that upon such Reclamation, title to the wine reverts to Casedrops and you will have no further claim to those specific bottles.

8.7 Inactive or Paused Memberships

If your membership payments lapse or your account is paused, you will have thirty (30) days from the date of lapse or pause to arrange delivery or collection of your stored wine. After this thirty (30) day period, any unclaimed wine may be reclaimed by Casedrops and returned to general inventory.

8.8 Gold Members

Gold members benefit from complimentary storage for up to one hundred (100) bottles with no reclamation timeline, subject to maintaining an active Gold membership. If a Gold membership is downgraded or canceled, the standard reclamation terms in Sections 8.1 and 8.6 (as applicable) will apply from the date of downgrade or cancellation.

8.9 General Reclamation Provisions

In all cases, Casedrops will notify you by email before any Reclamation takes place. All Reclamation notices will be sent to the email address associated with your account, and it is your responsibility to ensure that your contact details are up to date.

If wine is reclaimed and you subsequently contact us, we will work with you to find a fair resolution on a case-by-case basis. However, Casedrops is under no obligation to replace reclaimed wine with the same or equivalent bottles.

By purchasing wine through Casedrops and utilizing our storage service, you acknowledge and agree to the Reclamation terms set out in this Section 8.

9. Returns and Refunds Policy

We want you to be completely satisfied with your purchase. This section outlines your rights regarding returns.

9.1 Right to Return (Cooling-Off Period)

You have the right to cancel your purchase and return any wine products for a full refund within fourteen (14) days of the date you take possession of the wine (whether by delivery or collection), for any reason.

To be eligible for a return:

  • You must notify us of your decision to cancel within 14 days of taking possession.
  • The wine bottle(s) must be unopened, with all seals intact, and in the original packaging.

To initiate a return, please contact us at help@casedrops.com with your order number. You are responsible for the cost of return shipping, and we recommend using a tracked service as you are responsible for the goods until they arrive back with us. Once we receive and inspect the returned items, we will issue a full refund to your original payment method within fourteen (14) days.

9.2 Damaged or Faulty Wine

We stand by the quality of our wines.

Broken in Transit: If your order arrives with clear signs of damage or breakage, please contact us at help@casedrops.com within 48 hours of delivery, ideally with a photograph of the damaged items. We will arrange for a replacement or issue store credit for the value of the bottle.

Faulty Wine: If you open a bottle and believe it to be faulty (e.g., corked or oxidized), please contact us within 30 days of delivery. We may ask you to return the bottle for inspection. If we agree the wine is faulty, we will offer a replacement or issue store credit.

9.3 Exclusions

This returns policy does not apply to any bottles that have been opened, consumed, or have had their seals broken, unless the wine is deemed to be faulty as described in Section 9.2.

10. Introductory Offers

From time to time, Casedrops may offer introductory promotions (such as a complimentary or discounted bottle) to new members. These offers are limited to one per new member and are subject to any additional terms specified at the time of the offer.

11. Store Credit

All store credit issued by Casedrops, whether from returns, promotions, or wine-to-credit conversions, is subject to the following terms:

  1. Store credit must be used within thirty (30) days of issuance unless otherwise specified.
  2. Store credit cannot be exchanged for cash or transferred to another account.
  3. Store credit can only be used for the purchase of products from Casedrops.
  4. When wine is converted to store credit, the original transaction and associated sales tax remain unchanged. When store credit is used toward a new purchase, sales tax will be calculated only on any additional amount paid beyond the store credit value.

12. Proprietary Rights

You acknowledge and agree that the content, materials, text, images, videos, graphics, trademarks, logos, button icons, music, software, and other elements available on the Site are the property of Casedrops or our partners and are protected by copyright, trademark, and/or other proprietary rights and laws.

You agree not to sell, license, rent, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit, modify, or create derivative works from any content or materials on the Site. Casedrops and the Casedrops logo are trademarks of Banquist Limited. All other trademarks are the property of their respective owners. All rights not expressly granted under these Terms are reserved by Casedrops and its affiliates.

13. Submitted Content

By submitting or posting any materials or content on the Site, you grant Casedrops a perpetual, irrevocable, non-terminable, worldwide, royalty-free, and non-exclusive license to use, copy, distribute, publicly display, modify, create derivative works from, and sublicense such materials on our websites, apps, and in any other materials or media.

You confirm that any materials you provide do not include anything to which you do not have the full right to grant the license specified above. Casedrops reserves the right to use content that you post to social media that specifically concerns or references Casedrops, its partners, and the products it offers.

14. Disclaimers

THE SITE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. CASEDROPS MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THE SITE. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, CASEDROPS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

Casedrops is not responsible if you cannot access the Site due to issues with your internet service provider, browser software, or any event outside of Casedrops’s control. Where the Site contains links to other websites and third-party products or services, these links are provided for your information only, and Casedrops is not responsible for the content, products, or services found on those external sites.

15. Indemnification

You agree to indemnify, defend, and hold harmless Casedrops, its parent company, officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with: (a) your use of the Site; (b) your violation of these Terms; (c) your violation of any applicable law; or (d) your transport, receipt, storage, or consumption of wine purchased through the Site.

16. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, CASEDROPS SHALL NOT BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF YOUR USE OF THE SITE OR YOUR PURCHASE OF PRODUCTS THROUGH THE SITE.

Casedrops’s total aggregate liability to you for all claims arising out of or relating to the Site or these Terms shall not exceed the greater of: (a) the total amount paid by you to Casedrops in the twelve (12) months preceding the claim; and (b) $250.

Nothing in these Terms shall limit or exclude liability for: (a) death or personal injury arising from negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be limited or excluded by applicable law.

17. Copyright Infringement; Notice and Takedown

Casedrops specifically prohibits the posting of any content that violates or infringes the copyright or other intellectual property rights of any person or entity. If you believe that any material on this Site infringes your copyright or other intellectual property rights, you should notify us at help@casedrops.com.

18. Raffles

  1. The cost of each ticket entry may vary depending on the prize. Payment to enter the raffle must be made in advance of the draw date.
  2. No tickets may be sold to, on behalf of, or for a person under the age of twenty-one (21). Casedrops reserves the right to carry out age verification checks.
  3. If a ticket is sold unknowingly to, on behalf of, or for a person under the age of 21, that person will be excluded from the raffle and will forfeit any prize; the stake will be returned.
  4. Only Casedrops members residing in the mainland United States are eligible for entry. Any entries made by persons outside this designation will forfeit the prize and the stake will be returned.
  5. Free entry by mail: To enter any competition for free, you must be a Casedrops member. Send your full name, postal address, date of birth, email address, and contact telephone number by mail to Casedrops, Bk 311 Cremer Street, Brickfields, London, England, E2 8HD, specifying the competition you wish to enter. Postal entries are limited to one entry per person per competition.
  6. The winner is announced via video where all Casedrops members can see the full names of raffle participants. By purchasing a raffle ticket, you acknowledge that your full name will be made visible on the video where the winner is picked.
  7. By purchasing a raffle ticket, you grant Casedrops permission to take photos and videos of you for our public social media if you win.

19. Sweepstakes

From time to time, Casedrops may run promotional sweepstakes. Each sweepstake will be governed by its own Official Rules, which will be published at the time of the promotion. In the event of a conflict between these Terms and the Official Rules of a specific sweepstake, the Official Rules shall prevail with respect to that sweepstake.

General sweepstake provisions:

  • Sweepstakes are open to all United States residents over 21 years of age with an active Casedrops membership, unless otherwise stated in the Official Rules.
  • Employees of the promoter and its affiliates directly connected with the administration of the sweepstake are excluded.
  • Winners will be selected by random computer-automated system.
  • Winners must respond within 24 hours of notification or the prize may be forfeited and a new winner selected.
  • By entering, you agree that if you win, Casedrops may use your name, photo, county of residence, and testimonial for promotional purposes.

20. Severability

If any part of these Terms is held or declared to be invalid or unenforceable by any court of competent jurisdiction, such provision shall be ineffective to the extent of such invalidity or unenforceability, but shall not affect any other part of these Terms.

21. Waiver; Remedies; Entire Agreement

The failure of Casedrops to exercise any right or remedy under these Terms shall not constitute a waiver of such right or remedy. The rights and remedies of Casedrops under these Terms shall be cumulative and the exercise of any such right or remedy shall not limit Casedrops’s right to exercise any other right or remedy. These Terms may not be varied except with our express written consent. These Terms, together with our Privacy Policy and any document expressly referred to herein, constitute the entire agreement between you and Casedrops in relation to your use of the Site.

22. Governing Law and Dispute Resolution

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law principles.

Any dispute arising out of or relating to these Terms or your use of the Site shall be subject to the exclusive jurisdiction of the state and federal courts located in San Francisco County, California. You irrevocably consent to the personal jurisdiction of such courts.

23. Contact Us

If you have any questions about these Terms, please contact us at:

Email: help@casedrops.com

Address: Banquist Limited, Bk 311 Cremer Street, Brickfields, London, England, E2 8HD